How do I speak to a live person at Green Dot?
Resolving Transaction Issues. For additional help, scroll to the bottom of the Greendot.com website and click “Get Help” link under contact us. For assistance with common issues, MoneyPak customers can call (866) 795-7969.
How do I replace a lost Green Dot card?
Log into the Green Dot app. Go to Settings, Manage Card. Your card will be deactivated and a new one sent. A $5 card replacement fee will apply.
How long does it take to get a Green Dot replacement card?
Per lost, stolen, or damaged Card replaced on a non-expedited basis (generally within 7-10 business days). Fee charged each time you request a replacement Card to be delivered to you on an expedited basis (generally within 3 business days).
Can a Green Dot money card be traced?
The caller threatens customers with disconnecting service to their home or business if they fail to make an immediate payment using a MoneyPak card. The caller-ID is falsified, and any payments made will not go to the utility provider and cannot be traced.
Why has my Green Dot account been blocked?
As such, Green Dot regularly monitors all its accounts for unusual activity that indicates potential tax fraud. When such an indicator is triggered, the account is blocked until a Green Dot fraud specialist makes contact with the account holder to verify the legitimacy of the deposit.
How do I find out my Green Dot card number?
You may obtain your 13-digit Green Dot account number by calling customer service at 1-877-984-7465, or by logging into your online account or logging into your account on the Green Dot app.
Can Green Dot send money to cash App?
You can use the Cash Back Green Dot card and link to your Cash App account to send money from the app. You can quickly transfer money from Greendot to Cash App account as well as other bank accounts as per your need. All you need is your personalized MoneyPak or the Unlimited black card in order to transfer the money.
How can I get my money back from a Green Dot card?
If you want to claim a Green Dot refund for any losses, you should call the Green Dot customer service at (866) 795-7597. In case you see an error regarding your Green Dot card, you can also call the number written on the back of your card.
What happens if you lose your prepaid card?
Order a Replacement Card
Once you report your card as lost or stolen, most providers will automatically issue you a new card. Your funds will be transferred to the new card immediately. Most prepaid cards will charge a replacement card fee. … Your card provider will deduct these fees from your card’s balance.
How do I recover my Green Dot account?
If you are unable to access your account because of a forgotten password, GreenDot allows you to request an email containing instructions on how to reset your password. To reset your password, you need your Social Security Number, card number, and security code.